210.399.2021 info@emergentztech.com

Contact Center Solutions

Emerge From The Ordinary

Why pay high prices for services with fewer features and limited support?

SMB Businesses Deserve Enterprise Services

Why not have a feature-rich UC Platform, security that exudes confidence against threats, cloud storage options that actually make saving easier, and contact center solutions that can actually improve customer satisfaction?

Local Teams For Local Solutions

Why not have a local team to support businesses in their local language? Our teams are 100% US-based and ready to help!

 

Better Customer Engagements

Built for Small Businesses, or for Small Teams
An inbound contact center solution for businesses of all sizes,
combining call handling and routing features, with seamless
integration into mainstream CRM applications*. Requires no
CAPEX or training costs; low monthly per-user cost.

Increase Employee Productivity
Advanced call analytics help businesses visualize performance
gaps and eliminate roadblocks to superior service within
the call center.

 

Customizable Call Flows

Customizable call flows and exceptional QA features help ensure more efficient interactions

Voice, Chat, & Email

Voice, chat, and e-mail queues combine into a single omnichannel experience. Real-time customer insights speed agent-customer interactions

Dynamic Notifications

Dynamic notifications extend reach while respecting audience preferences

Deep Historical Reporting

Deep historical reporting helps drive improved future interactions

 

Top 5 Business Benefits of Great Customer Service

Developing and maintaining profitable customer relationships is at the core of every healthy business operation. Keeping your customers happy has significant benefits, affecting your top and bottom line. Providing a consistently great customer
experience can:

1. Build brand loyalty
2. Lead to additional sales
3. Encourage customer referrals
4. Lower contact center cost per customer
5. Offer valuable market insights

 

Why Choose A CCaaS Solution?

Today’s contact centers are under pressure to contribute significantly to top-line revenue and bottom-line profit. That, along with the demand to deliver a winning customer experience strategy, can make contact center implementation a daunting task. To help our customers ensure that their contact center fully realizes all of its goals, Intermedia offers a leading Contact Center Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services.

Unlike traditional on-premises systems, Intermedia’s Contact Center can be up and running within days, not months. Plus, you’ll always have the latest, most advanced contact center tools and technology at your fingertips. With no need for bulky on-site equipment, and with our Cloud Concierge™ experts with you every step of the way, your transition to the cloud is seamless.

Provide a best-in-class customer experience with a contact center solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times:

  • Support multi-site contact centers and remote agents
  • Centralize management from one portal, accessible anywhere, any time
  • Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports
  • Easily manage customizable agent skillsets and statuses
  • Centralize the handling of web chat, email, and SMS in a single application with our omnichannel capabilities
  • Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
  • Send out post-call surveys to measure satisfaction
  • Quickly and easily integrate with CRM and WFM systems
  • And much more…

Let Us Know How We Can Help

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